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Telephone +44 (0) 1947 601313 - Email Enquiries@thewhitbycatch.co.uk

Terms & Conditions

Please Read these Terms and Conditions carefully. Under law we may not enter into a contract with any person under the age of 18. By placing an order you declare that you are at least 18 years of age and accept these terms and conditions.

Your statutory rights. Nothing contained in these terms and conditions will affect your statutory rights as a consumer.

The site. We reserve the right to change any details and prices on this site at any time and without prior notice.

Prices. We endeavour to ensure our prices stated on the website are correct at all times. However, our products are subject to market forces and we reserve the right to change the price at any time and without prior notification. If you have placed an order affected by a price change we will contact you to gain your consent to continue with the order or offer refund.

Availability Most of the items offered on our web site dependent on fish landings/ Seasonal variations/ Weather conditions etc and as such are subject to availability. Where you order an item/ items that are not available we will contact you to suggest and offer an alternative or offer a refund.

Placing orders. Orders can be placed on line or over the phone 01947 601313. We must have your order by 3pm the day before despatch to ensure the order is processed to your requirements.

Delivery. We do our very best to deliver on the next working day to UK mainland and Scottish Lowlands only for the nominal fee per order of £4.95 on all orders up to 10 kilograms in weight which total less than £100. Orders over 10kg and under £100 will incur a charge of 35p per kg.. Some areas of Northern Scotland do not have a guaranteed next day service and are therefore not suitable for the order of fresh products. If you are unsure whether we will be able to deliver please contact us prior to placing your order. If you require delivery on a Saturday, please contact us after placing your order so we can discuss additional fees. All orders are packed in sealed polystyrene boxes with their own reusable refrigerated strips to ensure the product arrives with you in excellent condition. Someone over 18 years of age must sign for deliveries. Unfortunately we are unable to give any exact delivery times and we cannot accept liability if you are unable to accept delivery of the package. The more information you can give to pass onto the delivery company the less likely we are to encounter a problem. Details could include contact telephone numbers and instructions what to do if you are not present when delivery is made.

Guarantee. We aim to do everything we can to ensure that your product arrives with you in perfect condition. If you are unhappy with your order you must contact us immediately upon receipt of goods. Our

products must be refrigerated immediately upon receipt.

Payment. We accept all the major credit and debit cards (except Amex and Diners Card) and will process your payment prior to the dispatch of your order. Should you order a product that is not available on the day of dispatch we will contact you and offer you a refund or an alternative?

Cancellation of orders. Orders can be cancelled anytime up to 12 noon on the day prior to dispatch (the closing time for acceptance of orders). We will refund any payment you have made but reserve the right to charge 1% of the order value to cover the costs of handling your payment and credit.

Customer support. You may call us on 01947 601313 at any time of the day or night. If the line is not attended, please leave a message. We aim to respond to all calls within 24 hours except at weekends / public holidays.

Complaints handling. We sincerely hope that you never have cause to complain about our service or products. If despite our best efforts you do have a complaint, please email us at info@magpiecafe.co.uk giving us as much information as you wish. We will try to acknowledge your complaint within 1 working day, and to contact you to say how we propose to resolve it within 5 working days.

Liability. (a) The Magpie Cafe Ltd shall not be liable for any failure to deliver the products arising from circumstances outside their control. (b) The Magpie Cafe Ltd’s liability for any loss (and/or damage) whether direct or indirect, consequential or howsoever caused shall be limited either to the cost of the products or the replacement of the products.

Privacy Statement. We are committed to protecting your privacy. We will only use the information that you have provided us lawfully (in accordance with the Data Protection Act 1998). We will not pass any information onto a third party unless requested to do so by Law. If you have an issue regarding the use of your details please contact Mr. Ian Robson at ian@magpiecafe.co.uk .

Links. While care is taken over any links to other sites we have no control over their content and cannot accept any responsibility for them.

VAT. Where applicable VAT is included. Our VAT number is 167 5754 26

Company Details. The Magpie Cafe Ltd Registered office 14 Pier Road Whitby North Yorkshire YO21 3PU Company Number 4170785

Contact. You can Contact us in the following ways;

Email info@magpiecafe.co.uk

Post The Magpies Whitby Catch 1 Pier Rd Whitby YO21 3PT

Telephone 01947 601313



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